Last Updated: 12/1/2021
This privacy policy (“Policy”) describes how Anchor US LLC and its affiliates (“Company,” “our,” “we,” or “us”) collect, store, use and share your personal information whenever you access or use our products, website, services, features and technologies, including our mobile application (collectively, the “Services”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements. Please read this Policy carefully.
Your use of our Services is at all times subject to our Terms of Service https://www.anchorusd.com/tos-policy, which incorporates this Policy.
If you have a consumer financial product or service with us, we will use and share any nonpublic personal information that we collect from or about you in accordance with our consumer privacy notice (see below), which offers you certain choices with respect to the collection, use, sharing, and processing of your nonpublic personal information by financial institutions.
This Policy covers how we treat “personal information” that we receive or gather when you access or use our Services. “Personal information” means any information that identifies or relates to you or your use of the services, unless such information is publicly known (excluding personal information that identifies or relates to a natural person). We may create aggregated, de-identified or anonymized data from the personal information we collect, including by removing information that makes the data personally identifiable to a particular person. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you. Such aggregated, de-identified or anonymized data is not considered personal information.
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction. We get information about you in a range of ways. We may collect, receive, and develop several categories of personal information:
Some of the categories of data listed above, such as financial data, may be regulated by other federal and state laws and regulations, such as the Gramm-Leach-Bliley Act (the “GLBA Act”). To the extent such data is subject to the GLBA Act, please refer to our consumer privacy notice below.
We collect and obtain the personal information set forth in this Policy from the following categories of sources:
From you. We collect information that you provide to us. Such information includes, but is not limited to, the categories identified above, as well as any other information you provide to us.
From other sources. We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you. In addition to the personal information described above, we also collect the following personal information from third party sources:
Public databases and ID verification partners. We obtain information about you from public databases and ID verification partners to verify your identity in accordance with applicable law (e.g., anti-money laundering laws).
Credit, compliance, and fraud information. We also obtain information about you from third party sources, such as credit report information, identity verification information, fraud detection processes, where relevant collection procedures, and information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Blockchain data. We may analyze public blockchain data and obtain information about your transactions from blockchain analysis providers to ensure parties utilizing our Services are not engaged in illegal or prohibited activity under our Terms of Service, and to analyze transaction trends for research and development purposes.
Data append services and joint marketing partners. We receive personal information from these sources so that we can better understand which of our Services may be of interest to you.
Electronic, visual, or similar information. We will also collect data in connection with your interactions with our customer service team, as well as any photo IDs and profile pictures you provide, i.e., on a driver’s license or passport. External bank account information providers. When you use certain Services, we may collect from you, e.g., usernames, passwords, account numbers, and other account information for third-party websites and Internet banking services. This information is used to obtain your account, transaction, and other banking information from the relevant financial institution on your behalf in order to display the information to you or to fulfill your requests for certain products, services, or transactions through a Service. By using our Service, you agree to abide by the terms of service of Plaid Inc. (“Plaid”), available here [https://plaid.com/legal/], and
agrees to the privacy policy of Plaid, available here [https://plaid.com/legal/]. You represent and warrant that you are the owner of any linked account and are authorized to disclose any information related to such account to us for our use.
From your device. We, and our third-party partners, may use various technologies that automatically record certain technical information from your browser or device when you visit our website, read our e-mails, access or use our Services, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”).
We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as:
Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
When you access our Services from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), or Google AdID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address.
Information about the way you access and use our services, for example, the website from which you came and the website to which you are going when you leave our services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the Services.
We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users. You can learn more about Google’s practices at https://policies.google.com/technologies/partner-Websites and view its opt-out options at https://tools.google.com/dlpage/gaoptout.
We use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit or use the Services;
(b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Services; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services.
We may use your personal information in the following ways:
To provide you with our Services. We use your personal information to provide you with our Services.
To improve our Services and run our Services. We may use personal information to research, analyze, and understand how users access and use our Services, both on an aggregated and individualized basis, in order to help us improve our Services and develop new products. We also use personal information to operate, maintain, test, improve (including developing new products and services), enhance, update, monitor, diagnose, fix, and improve our Services.
To correspond with you. We use personal information to provide you with customer support anytime you reach out to us with questions or issues arising from your account. We also use personal information to send customers technical alerts, updates, security notifications, and administrative communications.
Personalize your experience. When you use our services and sites, as well other third-party sites and services. In this case, we might use tracking technologies like cookies.
For marketing purposes. We may use your personal information to communicate with you regarding certain products, services or promotions offered by us or certain third-party products and services we believe you may be interested in, provided that you have not already opted out of receiving such communications.
Send you locally relevant options. We can only do this if you agree to let us track your location. If you do, this can help us enhance the security of our sites and services, and customize our services by sending your relevant coupons and otherwise personalizing content for you (e.g., through appropriate ads and search results).
Make it easy for you to find and connect with others. For example, if you let us access your contacts, we can suggest connections with people you may know.
To detect, investigate, and prevent fraud and security issues. We use your personal information as necessary to protect our company, our customers, and our business partners, including by investigating and preventing fraudulent activities, unauthorized access to the Services, and other illegal activities.
Comply with laws and regulations. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to comply with anti-money laundering laws, to report to credit bureaus, and to respond to subpoenas or requests from government authorities.
Prevent, investigate, or provide notice of fraud or unlawful or criminal activity, and enforce and carry out contracts and agreements between us and you.
We may also use personal information for any other purposes disclosed to you at the time your information is collected or pursuant to your consent.
We do not “sell” personal information as most people would typically understand that term. However, we may share your personal information across our services We share your personal information with:
Service providers. We share your personal information with service providers that we have engaged to perform services on our behalf. This includes service providers that: conduct research and analytics; create content; provide customer, technical or operational support; conduct or support marketing (such as email or advertising platforms); host the Services; maintain databases; send or support online or mobile advertising; allow you to conduct transactions in
connection with the Services; and otherwise support or help us provide the Services. Service providers also include payment processors, payment networks, securities exchanges, external bank account information provider, broker-dealers, providers of identity services, risk investigation and mitigation service providers, hosting, technology and communication providers, security and fraud prevention consultants, risk investigation and mitigation service providers, support and customer service vendors and product fulfillment and delivery providers.
Affiliates, investors, and business partners. We share your personal information with our affiliates, investors, and business partners, subject to the terms of this Policy or otherwise as we disclose to you at the time the data is collected.
Law enforcement agencies, governmental authorities, or regulators. We will share your personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of the Services, our users, or others.
Mergers, acquisitions, and business transfers. We will share your personal information if we are acquired by or enter into a merger with another company, or otherwise reorganize our business.
Credit bureaus and collection agencies. Depending on circumstances, we may share your personal information with credit bureaus and collection agencies, as permitted by law.
Third parties. We may also share your personal information with third parties with your consent or at your direction or for any legitimate business purpose not otherwise prohibited by law.
We may also share personal information for other reasons we may describe to you from time to time as permitted by law. We may also share your personal information: (i) in an emergency, to protect the health and safety of users of our Services or the general public; (ii) to respond to claims that any posting or other content violates the rights of third parties; and (iii) in order to investigate, prevent, defend against, or take other action regarding violations of our terms of service governing the Services, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network or Services.
SERVICES NOT FOR CHILDREN
Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 18. If you are under the age of 18, please do not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 18 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information, we collect has been provided by a child under the age of 18, we will promptly delete that personal information
INTERNATIONAL VISITORS
Our Services are hosted in the United States and is generally intended for United States visitors. If you visit from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring personal information to the United States. The United States does not have the same data protection laws as the European Union and some other regions. By providing personal information to us, you consent to the transfer of it to the United States and the use of it in accordance with this policy.
SECURITY
We care about the security of your information and employ certain safeguards designed to preserve the integrity and security of personal information collected through our Services. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate and required by law, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
INFORMATION CHOICES
You have certain choices about how we use your personal information, including with respect to.
Marketing communications. We may send you emails regarding the Services. If you do not want to receive promotional emails, you can click the unsubscribe link in any marketing email from us or contact us at support@tryanchor.com and let us know. However, there may be certain administrative emails that you will have to continue to receive in order to use the Services.
Cookies. You also have choices with respect to the following types of cookies that we use on our website:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. This category of cookies cannot be disabled.
Analytical cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
In the U.S., you can opt out of tracking on our website by visiting the Digital Advertising Alliance’s Consumer Choice page at http://www.aboutads.info/choices/ or the Network Advertising Initiative’s page at http://www.networkadvertising.org/choices/.
You may also disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.
Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this separately within your browser. If you have disabled one or more analytical cookies, we may still use information collected from cookies prior to your disabled preference being set.
When we collect tracking information on our website, we do not respond to users’ Do Not Track settings in browsers. However, you may choose to decline cookies in your browser settings on a desktop computer, or by declining tracking in your settings on a mobile device.
Our Services may include links to third-party services, websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Policy, this Policy does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective policies.
We welcome your comments or questions about this privacy policy. You may contact us at legal@anchorusd.com.
We may occasionally update this policy. When we do, we will also revise the "last updated" date at the beginning of the policy. Your continued use of any of the Services after such changes will be subject to the then-current policy. We encourage you to periodically review this policy to stay informed about how we collect, use, and disclose personal information.
FACTS
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
Why?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Social Security number and account transactions
payment history and transaction history
account transactions and income
What?
All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons we choose to share; and whether you can limit this sharing.
How?
Reasons we can share your personal information | Does Anchor US share? | Can you limit this sharing? |
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | YES | NO |
For our marketing purposes – to offer our products and services to you | YES | NO |
For joint marketing with other financial companies | NO | NO |
For our affiliates’ everyday business purposes –information about your transactions and experiences | YES | NO |
For our affiliates’ everyday business purposes –information about your creditworthiness | NO | NO |
For our affiliates to market to you | YES | YES |
For nonaffiliates to market to you | NO | We don’t share |
Email us at support@tryanchor.com. Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. If you’re an existing customer and have opted out previously, you don’t need to update your privacy choices again. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
To Limit our Sharing?
Questions?
Email us at support@tryanchor.com.
Who we are | |
Who is providing this notice? | Anchor US LLC and its affiliates |
What we do | |
How does Anchor US protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
How does Anchor US collect my personal information? | We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
Why can’t I limit all sharing? | Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
Definitions | |
Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. |
Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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State laws may also provide you with specific privacy protections. We will comply with applicable state laws with respect to our use of your information.
Other important information